Refund & Return Policy

Return & Refund Policy

At SKINGLOW, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 30-Day Money-Back Guarantee. Please review the details of our Return & Refund Policy below:

1. Returns

  • Eligibility: You may return your product within 30 days of purchase for a full refund or exchange. The product must be unused, in its original condition, and in the original packaging.
  • Non-Returnable Items: We cannot accept returns on opened or used products, or items that are damaged due to misuse or neglect.
  • Return Process: To initiate a return, please contact our customer support team at support@getskinglow.com with your order number and a description of the issue. We will provide you with return instructions and a return address.

2. Refunds

  • Once we receive your returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.
  • If the returned product is not in its original, unused condition, or if it has been damaged due to improper handling, we reserve the right to deny the refund.

3. Exchanges

  • If you would prefer an exchange instead of a refund, please contact us within 30 days of your purchase to arrange for a replacement.
  • The exchanged item will be shipped to you once we receive the returned product, and any applicable shipping charges may apply.

4. Shipping Costs

  • Return Shipping: You are responsible for the return shipping costs, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Original Shipping Charges: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately at support@getskinglow.com. We will provide a full refund or send you a replacement at no additional cost.